Chats Upgrade: Chats 1.0 → Chats 2.0 - FAQs

Why are Chats changing?

We’ve been working hard to rebuild our Chat feature from the ground up. We decided to completely rebuild the feature in order to give us a solid foundation on which we can add an exciting new chat functionality.

What exactly is changing?

We are making lots of exciting changes which will improve the design as well as the functionality of Chats. Take a look at the new features that will be available as soon as you get the new version of Chats.

The new platform that we have built will allow us to continue to develop Chats much more efficiently, so we can more easily bring you new functionality in the future.

When will I get the new version of Chats?

Customers who have joined Beekeeper after January 31st 2022 will automatically be on Chats 2.0.

All other customers will be migrated to Chats 2.0 by the end of 2022.

I'm still not sure if I am on Chats 1.0 or Chats 2.0. How do I find out?

To check which version of Chats you are on, just take a look at the Beekeeper web app. If you see a one column layout in the Chats section, you are on Chats 1.0 If you see a two column layout in Chats, you are on Chats 2.0.

Two column layout in Chats 2.0: 

One column layout in Chats 1.0:

Will I need to do anything when I am migrated to Chats 2.0?

There will be a small amount of downtime while the migration takes place, so you will need to inform any employees who will be working during the downtime. We will give you further details of the downtime closer to the time.

Will my Chat history be moved to Chats 2.0?

Yes, all of your previous chat messages will be moved to Chats 2.0. Read receipts will not be transferred.