Tasks help you to keep track of your to-do’s and delegate tasks to other people. The Tasks widget for Home allows you to track and manage your tasks directly from the Home tab.
All customers have access to Tasks Lite (which excludes due date, recurring tasks, open tasks, attachments and embedded forms). If you don't have the Operational Suite but are interested in the full Tasks feature, please reach out to your Customer Success Manager or use the link below to submit your request.
Where to find Tasks
You can find Tasks on the home screen, under 'Shortcuts':
Or in the 'More' tab, under 'Toolbox':
How to create a new Task
The first option is to go to Tasks and tap the "+" icon in the bottom right of the screen.
Or you can create a Task from a chat message, by clicking the three dots in the corner of the message and then clicking 'Add to Tasks'.
You can then give the task a title and description, set a due date and if you like, you can attach images. Task titles can be max 200 characters (anything else should go in the description).
You can also add links to posts and documents, by pasting the link into the 'Links and attachments' section. Or attach a form that you have ‘Set Access' rights to. If you want to embed a form within your task, and make sure that data is captured when you assign work, then you can do so by adding the form with the ‘Attach Form’ section.
By doing this, you’ll be able to track the progress of your work. Whenever the user starts filling out an embedded form, the status of the task will automatically move from ‘To Do’ to ‘In Progress’, and finally be closed whenever the form is submitted.
As an admin, you can assign tasks to other people. Any kind of admin currently can assign tasks to anyone (there are no limitations here currently, as we’re aiming to learn from customers what constraints they expect e.g. only be able to create a task for someone in your team).
The assignee and the creator of the task are both able to mark the task as done or to re-open a completed task.
Tasks that are marked as done are moved from the main task view to the 'Completed' area.
Tasks will remain under ‘Completed’ for 7 days from the date when they’re marked as done.
Viewing an overview of your Tasks
As an admin, you have three tabs visible to you: 'All Tasks', 'My Tasks' and 'Delegated Tasks'
If you delegate tasks to other team members, you will be able to see an overview of these tasks, and see when they are open or completed.
Team members will only have a view of tasks that are assigned to them (created by them or assigned to them by others).
Inline Translations in Tasks
Direct inline translations for Tasks help reduce confusion and eliminate costly mistakes caused by miscommunication. Diverse frontline workforces can now instantly understand tasks assigned to them by translating tasks into their preferred language. The tasks will be translated to the language that was selected by the user on their phone. In the web app, the translation language is the one chosen by the user in the app settings.
You can read more about inline translations here.
Users will receive push notifications for being assigned a new task directly or for having a new task created that is open to their group or location.