What is Home?
- Quick access to Streams, missed notifications and operational shortcuts.
- Ability to navigate Beekeeper faster.
- Better discoverability for operational processes.
We plan on adding new widgets and we'd love to hear what widgets you think would be valuable. If you have any ideas, please get in touch with your CSM or email email@example.com.
Update navigation extension titles to be use case focused. For example, instead of ‘Amadeus’, the navigation extension could clarify the action or value to the user e.g. “File a ticket in HotSOS”
Make sure streams have cover images.
What will be included in Shortcuts?
The Shortcuts section will be populated by the first eight navigation extensions to which a user has access. These can be reordered by an admin, so you can choose what will display on Home.
How do the shortcuts look when the extensions don’t have an icon?
The shortcuts will show the default icon, if you do not upload a custom extension icon in the dashboard:
What happens if there are only a few navigation extensions?
If there are no navigation extensions set up, Shortcuts will be populated with a set of default shortcuts. These include Your Profile, Settings, User Directory and Help & Support. As you add navigation extensions, they will start to bump out the default navigation extensions.
What is the ‘Quick Actions’ widget?
The quick actions widget gives users shortcuts to important actions, e.g. opening the user directory, getting to the notification settings & starting a new chat.
What app versions will show Home?
The minimum supported version for the home screen is iOS 6.11 and Android 6.10. We introduced this ‘minimum’ to ensure that the users will have a positive experience with Home, as older versions of the apps don’t have newer bug fixes and improvements.