Figure 1: Example chatbot interaction
The Beekeeper FAQ Chatbot is an interactive, intuitive and straightforward way to service your employees without having to lift a finger. Easy to set up and available to every Beekeeper user, this optional feature allows your frontline workers instant access to common FAQs. The bot has the power to handle up to 2000 unique questions and can respond in over 100 languages.
Figure 2: Example of multilingual queries
The first step to setting up your FAQ chatbot is to communicate with your Customer Success Manager or firstname.lastname@example.org that you wish to add a chatbot to your tenant. Once that request has been processed, you will be provided with a user visible Beekeeper Bot that you can see in the Admin Dashboard.
Now before your employees can access your company's FAQs, you must upload, or "teach" the chatbot how to respond to questions. This step requires you to establish a "knowledge base" of frequently asked questions and their corresponding answers in the form of a CSV file.
NOTE: Only Global Admins are able to update the knowledge base of an FAQ Chatbot.
Figure 3: Example lines of a CSV knowledge base
Teaching the FAQ Chatbot this knowledge-base its as simple as sending it the CSV file. To do this, start a chat by opening a new message to the FAQ Chatbot and drag your CSV file into the chat window.
Figure 4: Initial setup of the FAQ Chatbot (the first help message is unnecessary)
It will provide you with some feedback about how to format the CSV, and then prompt you to begin the upload. Select yes and wait for the update to complete. Once you get the confirmation message your FAQ Chatbot is ready to go!
You are able to update the knowledge base whenever you'd like by uploading new CSVs. Do note that a CSV you upload overwrites any previous questions the FAQ Chatbot may know about.