If you have a percentage of your employee population who speak a language other than your company’s default language, inline translations are a great way to ensure everyone receives the information posted within your app. This feature promotes workplace diversity and great company culture.
What Are Inline Translations?
Beekeeper uses Google Cloud Translation to provide an approximate translation of all posts and comments in a stream whenever the user’s device language is different from the language being used in a post or a comment.
Google Cloud Translation provides one of the most established translation services and is capable of administering translations in the following languages:
Portuguese (Portugal, Brazil)
How do Inline Translations work?
Once enabled, the inline translation feature will recognize the user’s device language settings and provide a “See translation” link for any post or comment written in a language other than the user’s device language. Note: these are the actual mobile phone or browser language settings (for desktop devices), not the Beekeeper app language settings.
When the user clicks on the “See translation” link, Google Cloud Translation produces an approximate translation in the device’s selected language immediately below the original message.
This feature currently only applies to content on streams, including posts and comments, and does not apply to chats, campaigns, surveys, or worker bees.
How do I turn on Inline Translations?
Inline Translations are included in the Business Pro and Enterprise packages. If you are not currently on one of these packages and would like to upgrade, please reach out to your Customer Success Manager or email email@example.com.
Why does "See Translation" not appear for every post?
The Inline Translations feature is driven by Google Cloud Translation which has a confidence level per post/comment that must be met in order to provide a translation. If the confidence is high enough to meet the Beekeeper threshold (0.97), then the platform will accept the translation in the detected language from Google and provide "See Translation". If Google is unable to confidently identify the language, "See Translation" will not show up at all. This confidence level is driven by the character threshold (text length) and specific language. For example, the threshold is as low as one character for Chinese, as it it is quite clear what language it is. Latin languages require more words to differentiate and as a result, the threshold is much higher. For Spanish, it is recommended that posts/comments have at least 16 characters to ensure the content is translated because Spanish is so similar to other languages.