The Help Center is a great place to learn more about Beekeeper and to find answers to any questions you may have, but if you can’t find what you’re looking for, there are a few ways you can get in touch.
- Contact support via the web app or mobile app
- Chat online with your Customer Success Manager or a member of the support team
- Get in touch with your Customer Success Manager by email or phone
- Submit feedback and keep track of developments through productboard
Any user can contact support through both the web app and the mobile app, or by emailing firstname.lastname@example.org. If you need to report a bug, here is some guidance to help you provide the right information.
We'll reply to any questions that you have within 24 hours.
How to Contact Support via the Web App
Click the Support button in the bottom left-hand corner of the screen:
This will open a dialogue box, in which you can search for a solution to your problem. If you can't find a solution, then click 'Leave us a message'. You can then write a message and upload any relevant attachments such as screenshots.
How to Contact Support
Click ‘More’, then ‘Help and Support’, then ‘Contact Support’.
Please return to the 'My Tickets' page (More > Help & Support > pencil icon, as pictured above) to check for any responses to your message.
As an Admin, you can chat with a member of the support team by clicking a button in the bottom right-hand corner of your screen when you’re using the web app.
When a member of the support team is available to chat:
When a member of the support team isn't currently available:
Contact your Customer Success Manager
When you have more complicated questions or you if you want to discuss special use cases, please get in touch with your Customer Success Manager by phone or email.
We value your feedback, so if you have any ideas or insights, you can submit them to us through productboard.