The Help Center is a great place to learn more about Beekeeper and to find answers to any questions you may have, but if you can’t find what you’re looking for, there are a few ways you can get in touch.
- Contact support via the web app or mobile app
- Get in touch with your Customer Success Manager by email or phone
- Submit feedback and keep track of developments through productboard
Any user can contact support through both the web app and the mobile app, or by our Help Center. If you need to report a bug, here is some guidance to help you provide the right information.
We'll reply to any questions that you have within 24 hours.
How to Contact Support via the Web App
Click the Support button in the bottom right-hand corner of the screen:
This will open the Resource Center box, in which you can search for a solution to your problem. If you can't find a solution, then you can move on to our Admin Help Center, Help Center for regular users, contact Beekeeper Support or your Account Manager. While contacting Beekeeper Support you can write a message and upload any relevant attachments such as screenshots.
How to Contact Support via mobile
Click ‘More’, then ‘Help and Support’.
Write your message, upload any relevant attachments (optional) and click 'Send'.
Contact your Customer Success Manager
When you have more complicated questions or you if you want to discuss special use cases, please get in touch with your Customer Success Manager by phone or email.
We value your feedback, so if you have any ideas or insights, you can submit them to us through productboard. Or simply send us an email over firstname.lastname@example.org.
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