Submit feedback

Using our Product Portal, you can submit your ideas and feedback to us and keep track of what we're working on and what we plan to release in the coming months. The ideas and feedback you submit in the Portal are known as ‘Insights’.

What are Insights?

Insights differ from feature requests in one key aspect: They communicate the "why", not just the "what."

An example Insight might be something like this: “We find that old posts on busy streams get lost easily and are difficult for our employees to find again because they have to scroll through all the posts on the stream to locate them” instead of “We would like the ability to search on the mobile app.” This may seem like a small change, but it makes a huge difference.

How can you submit an Insight?

To submit an Insight, follow these steps:

1. Go to the Dashboard in the Beekeeper web app
2. Click 'Provide Feedback' in the top right corner and you'll be taken to the Product Portal
   
3. Click ‘Submit idea’ at the top right-hand corner of the Product Portal
4. Enter the details of your Insight, choose an importance level and click submit.

It is also possible to vote directly on Portal items to let us know how important that feature is to you. To vote, click on the Portal item and select “Nice-to-have”, “Important” or “Critical”.

What happens when you submit an Insight?

Feedback from users and admins is the foundation on which we improve the Beekeeper platform. We are happy to receive a lot of diverse insights every week. These insights get linked to feature ideas by our product managers. The product managers are then responsible for weighing expected development efforts against value and decide on the order in which feature ideas get developed.

Even though we would love to, the amount of feature ideas is too high for the Beekeeper product team to regularly provide updates on. That's why we focus on the ones we know we'll be delivering in the near future. You can find a well-structured overview of those under the "Upcoming" tab in the product portal. Feature ideas that are promising are listed in the "Under Consideration" tab. You can find more information on the product portal sections below.

If a certain feature idea is especially close to your heart, the Beekeeper product team is more than happy to discuss it with you and provide you with some extra information around the status of it. Simply sign-up through the "Discuss Your Ideas With The Beekeeper Product Team" item on the product portal.

How can you keep track of developments?

The Product Portal shows highlights of our roadmap and gives more information on the scope of each upcoming feature. The Portal is presented in 3 sections: Just Released, Upcoming and Under Consideration.

Just Released
These are the most recent features released by Beekeeper. These features are functional and are available to our customers.

Upcoming
These features are currently being worked on by our Software Engineers. We can say with 80% certainty that these features will be completed and available to customers.

Under Consideration
Items under consideration are currently in Discovery or are being evaluated by our Product team. We have no certainty on when or whether these features will be released, but we are happy to share with you that we are considering them and are excited to hear your feedback.

Please bear in mind when viewing the items on the Product Portal that the information is subject to change based on unforeseen delays and reprioritizations. We are confident that the information on the Portal is accurate at the time of publishing and reflects our current view of upcoming features and timelines.