The current Beekeeper plans are Reach & Engage, Automate & Analyze and Connected Workplace.

The table below provides a high-level overview of which product features and level of customization is included in each plan.

As some customers may be on custom plans or legacy plans (if your current contract was signed prior to the 1st of January 2018 you are on a legacy plan) it is advisable you check your contract for specifics of what is included or not. 

Support Plans

Basic Support

All Beekeeper customers benefit from a suite of tools and support processes that we have refined over the years to make it easy to implement and manage the app:

Help Center
A comprehensive library of articles to help both Administrators and Users understand and get the most out of the app

Help Desk
Our support agents are available via email, chat and phone and can provide support in English, German, French and Spanish

Beekeeper Academy
An online learning portal with practical courses to guide the project lead through the implementation steps

Fireside Chats
Customer community events for best practice sharing

Onboarding Support

We strongly recommend any organization with more than 200 users to add our onboarding support option to their package.

Your Onboarding Specialist
Will guide you through the implementation project and support in developing key concepts and deliverables, such as your project, content, and app structure plans.

Flexibility
Whether you prefer ongoing onboarding support over a period of time or a workshop with your project team facilitated by a Beekeeper onboarding specialist, we can support your needs.

Set up for future success
Customers with onboarding support are more likely to achieve higher levels of activation sooner.

Premium Support 

We strongly recommend any organization with more than 500 users to add our premium support option to their package.

Your dedicated Customer Support Manager
Will guide you through the implementation project and support in developing key concepts and deliverables, such as your project, content, and app structure plans.

ROI
We will use our collective knowledge and best practice to help you reach your goals and achieve the best possible return on investment.

Continuity
Your Customer Success Manager will regularly monitor engagement and usage levels in your app and will proactively reach out to help you optimize performance.