Multi-account access on mobile for iPhones

Multi-account access enables you to log into multiple Beekeeper accounts from your profile and switch freely between them. This means you no longer need to log out and log back in every time you want to access your other Beekeeper accounts. 

How to use it?

1. From the home screen, click on your profile picture in the upper left corner.                                                                                                                                                                                                                                                                                                                                                                                                                                                
2. Select “Add another account” and follow the login instructions. 
   1. You can log into your other accounts with a QR code or by entering the company ID, username and password. 
   2. You can add up to 10 accounts from the same or different platform.
3. After adding an account, you can easily switch between them by clicking on your profile picture from the home screen                                                                                                                                                                                                                                                                                                               

FAQ

Why can't I see the option to add multiple accounts?

• Make sure you have Beekeeper app version 9.2 or later (to verify go to 'More' and scroll down to “Information” or “Policies”, and look under “Version”)
                                                                                                     
  
  
• Make sure your company uses the standard Beekeeper app and not the custom app. 
• Multi-account login for Android users will be available at the end of Q2 2023.
• Multi-account login will be only available on the mobile app (not on web).

I want to add another account, but I don’t remember the password. What should I do?

• If you are already logged in on the web version, you can view your QR code and log in on the mobile app. Click your profile picture (upper right corner) and then select "Log in on Mobile". Managers with Global Admin or Group Admin permission will also be able to pull up your QR code.

• After you click “Sign in with Company ID”, select "Forgot password?" and follow the on-screen prompts. If you do not have an email address or phone number in your account, you will need to contact your manager to have them reset your password.

I lost one of the accounts I had on the list. What happened?

• This means that you have temporarily or permanently lost access to that account. This may be the result of the following events.
  • You have been logged out by an administrator.
  • Your account has been suspended or removed from the list of users.
  • You accidentally logged out of your account and as a result it disappeared from the list. In this case, add the account again using the QR code or login credentials (company ID, username, and password).
  • Your session has expired and you need to log in again using login credentials (for security purposes, there may be a session duration limit set after which all users are automatically logged out) 
  • [Early access] You logged into the account within a company that does not have the Multi-account access active. This may happen:
    • While the feature is being rolled out - please inform your manager and log back into the account where the multi-account access feature is available.
    • or if your company uses a custom Beekeeper app, which does not support multi-account access.

I opened the app and I’m logged into a different account than I was logged into before. What happened?

• This means that you have temporarily or permanently lost access to a previously selected account. This can be the result of the following events.
  • You have been logged out by an administrator.
  • Your account has been suspended or removed from the list of users.
  • You accidentally logged out of your account and as a result it disappeared from the list. In this case, add the account again using the QR code or login credentials (company ID, username and password).
  • Your session has expired and you need to log in again using login credentials (for security purposes, there may be a session duration limit set after which all users are automatically logged out) 

How do I remove an account from the list of available accounts?

• Simply log out of that account and then it will disappear from the list.

Can I restore my account after logging out?

• After logging out, you need to add the account again by using QR code or login credentials (company ID, username and password).

Why am I not getting notifications from all accounts on the list?

• In the current version of Multi-account access, push notifications are delivered only from the currently selected account.

With multi-account access, can I share the device with other users?

• It is not advised. Multi-account access allows users to add multiple accounts to a single Beekeeper app and switch freely between them. Any user with access to this application (mobile device) will have unlimited access to all other previously added accounts without any additional authentication.

Is it possible to use the phone's camera app to log in to another account?

• In order to add another account via QR code, it is required to follow the flow from the application (profile picture -> add another account -> QR code).

If I log in to another phone using one of my accounts, will the other accounts get added too?

• The accounts are assigned to the phone and not to the user so you will have to log in again to all accounts. 

Is it possible to use the 'share to the app' feature?

• It will still be possible to use this function - shortcuts "Send in Chat" and "Create Post" are still available, but they apply only to the currently selected account. If you want to send something to another account in the app, you will need to switch accounts beforehand. 

Is it possible to add the ‘Company Account’ as another account? 

• It’s possible but only with a QR Code pulled up from a user's profile.